FAQ

Frequently asked questions

What can I expect during my first visit?


Your therapist will require you to fill out a confidential health history form. You can access this form from the website beforehand, or show up a few minutes early to fill it in prior to your first appointment. Your therapist will go over your health history with you, discussing any relevant areas. You therapist may perform several assessments and tests to further evaluate your condition and better understand your complaints.




What should I wear to my physiotherapy appointment?


Certain assessment techniques require you to be able to move freely without restrictions from tight jeans or other clothing, so loose fitting clothes or gym clothes is appropriate. Once you are ready for your treatment, your therapist will leave the room to give you privacy to change if required.




What should I wear to my massage appointment?


Usually, you don’t need to be wearing any special clothing for your appointment. Certain assessment techniques require you to be able to move freely without restrictions from tight jeans or other clothing, so loose-fitting clothing is a safe bet. Once you are ready to get on the table for your treatment, your therapist will leave the room to give you privacy to undress to your level of comfort. Depending on the treatment, you may not have to undress at all, but for a full body massage, most people undress completely. However, you may choose to wear underwear. Your therapist will keep you covered with a sheet and blanket at all times with only the area to be treated exposed.




Are physio and/or massage covered by extended health care plans?


Yes, it often is. It is best to inform yourself of the coverage you have and the requirements your personal provider has. Some plans require you to provide a doctor's prescription to your provider - please bring a copy to your appointment if required. We are able to direct bill some insurance companies or write a receipt for coverage that you will then submit to your provider.




Are prenatal massages safe?


Pregnancy massage is always safe unless otherwise indicated by your health care provider. It should be performed by therapists specifically trained in pregnancy massage. Please view our massage therapist's biographies to determine which therapist is best for you.




What can I expect from a Pelvic Floor Physiotherapy appointment?


Every treatment is tailored to your individual needs as a client. There is an external examination component where the skin, fascia, and muscles of the abdomen, lower back, and inner thighs are assessed. There is also an internal component to the exam which is done via a vaginal and/or rectal exam. An internal exam is not always necessary, but it is encouraged to get a full picture of the issues you may have. It also adds valuable insight to better enhance your treatment plan and reach the best outcomes possible, in the shortest amount of time.